{"id":3113,"date":"2022-01-02T22:44:56","date_gmt":"2022-01-02T22:44:56","guid":{"rendered":"https:\/\/scuba-legends.cdemo.me\/?p=3113"},"modified":"2024-06-23T21:05:02","modified_gmt":"2024-06-23T21:05:02","slug":"dive-center-reviews-learn-to-read-between-lines","status":"publish","type":"post","link":"https:\/\/scuba-legends.com\/de\/dive-center-reviews-learn-to-read-between-lines\/","title":{"rendered":"Dive Center Reviews \u2013 Learn to Read Between Lines"},"content":{"rendered":"

[et_pb_section fb_built=”1″ module_id=”article-section” _builder_version=”4.0.9″ custom_padding=”0px||||false|false” locked=”off”][et_pb_row module_class=”article-container” _builder_version=”4.0.9″ width_tablet=”90%” width_phone=”” width_last_edited=”on|tablet” custom_padding=”35px|||||” hover_enabled=”0″ column_structure=”3_4,1_4″][et_pb_column type=”3_4″ _builder_version=”4.0.9″][et_pb_image src=”https:\/\/scuba-legends.com\/wp-content\/uploads\/2020\/01\/DIve-Center-Review.png” disabled_on=”on|on|on” admin_label=”Image” _builder_version=”4.0.9″ disabled=”on”][\/et_pb_image][et_pb_text _builder_version=”4.0.9″]<\/p>\n

THE STORY OF JOHN SMITH\u2026<\/strong><\/p>\n

John Smith is the manager of an insurance\u00a0company. He discovered diving few years ago during\u00a0a vacation in Cancun. While not a dive addict, \u00a0John\u00a0usually makes a couple of dives\u00a0during\u00a0his vacations.\u00a0John has been waiting all winter long for his well deserved vacation. He is willing to enjoy\u00a0a\u00a0relaxing time under the sun on a beautiful beach. And he is planning to do a few dives too. Perfect holiday!<\/p>\n

The diving day has come\u00a0and John gets up early, \u00a0he enjoys a big\u00a0breakfast and shows up at the dive center (called A-Diving) at the agreed time. After the usual welcome and introductions, the divemaster\u00a0gives John\u00a0a handful of papers\u00a0to be filled. . Paperwork\u2026 We all know it\u2019s always the same, first paperwork and then diving.<\/p>\n

While doing paperwork, John realizes that he has a \u201cyes\u201d in the\u00a0<\/span>Medical Statement<\/a>. Let\u2019s say, this same\u00a0year he got injured his back and had to operate. Minor surgery. \u00a0It\u2019s been\u00a06 months since that and therefore he writes \u201cyes\u201d in the medical statement.\u00a0When the guide checks John\u2019s papers, he addresses John with a\u00a0concerned face and tells him that at least, that morning he can not dive. John\u00a0needs to see a doctor to certify that the surgery\u00a0is not an impediment for diving. The guide offers to drive\u00a0him\u00a0to a doctor that same morning, and to start diving the day after. It is an easy and helpful offer.<\/p>\n

But John does not see it that way. He\u2019s angry. He has only one week holidays and does not want to waste a morning visiting the doctor. He tries to convince the guide that his back is okay. John states\u00a0that he talked to the doctor right before he came. The doctor told him that he can dive without any problem. The divemaster\u00a0listens to him, understands him, but still, he has his hands tied up. He can not take John\u00a0diving unless John\u00a0brings a certificate signed by a doctor.<\/p>\n

John gets very angry and yells at the guide. John does not understand why this dive center does not want to take him diving. \u201cIt\u2019s crazy,\u201d he thinks. \u201cThese stupid people just screwed up my vacation.\u201d<\/p>\n

<\/blockquote>\n

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\u201cPlease answer the following questions on your past or present medical history<\/strong>
with a YES or NO. If you are not sure, answer YES. If any of these items apply to<\/strong>
you, we must request that you consult with a physician prior to participating in<\/strong>
scuba diving. Your instructor will supply you with an RSTC Medical Statement and<\/strong>
Guidelines for Recreational Scuba Diver\u2019s Physical Examination to take to your<\/strong>
physician.\u201d<\/strong><\/p>\n

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On the way back to his\u00a0hotel, John passes by another dive center called B-Diving. He decides to enter and explain the situation to them. The owner of the dive center listens to him and says with a warm smile: \u201cDo not worry dear John, we will take you diving. Here are the papers you have to fill out. Just please answer \u201cno\u201d\u00a0to the question about recent surgery. It is not a serious problem and nothing will happen.\u201d
<\/a><\/p>\n

At the end\u00a0John enjoys a couple of beautiful dives. Thanks God everything went well. \u00a0He returns\u00a0back home happy\u00a0because he had amazing holidays with some nice diving too. Once at\u00a0his office, he decides to review \u00a0B-Diving dive center. John rates it with 5 stars and writes something like: \u201cThey are very professional, very friendly\u00a0and always caring for\u00a0the needs of their customers. I recommend it to everyone\u201d.\u00a0In turn, out of spite, he decides to review A-Diving dive center too . But in this case the rate\u00a0is a one star rate and the review\u00a0is something like: \u201cThey are arrogant people who do not listen to the customer. Their service\u00a0is very bad and I would not recommend it to anyone.\u201d<\/p>\n

John could not be more wrong. John has just awarded the scammer and punished the one who offered him the best service and care. And even worse, he recommends\u00a0everyone to use the services of that diving center that risked John\u2019s\u00a0safety for a handful of dollars. Sometimes, in the world of diving, things are not as they\u00a0seem. We must learn to evaluate situations\u00a0the way they are and not\u00a0the way we would like them to be. And we can not forget that watching over your safety is the best customer service that a diving center can offer to you and, in fact, it is obliged to offer to you.<\/p>\n

We professionals face these situations constantly. The boom in the dive industry during the last years has had an inherent consequence to any big boom of any industry: competition. They say that\u00a0competition force us to improve. In the case of the diving industry, sadly,\u00a0sometimes it seems to happen the opposite. In order to compete, some operators choose to reduce quality and safety.<\/p>\n

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WHAT CAN YOU\u00a0DISCOVER\u00a0THROUGH AN OVERALL RATING?<\/h4>\n

A phrase that you will read a lot on any website of any dive center is: \u201cSafety and quality are our main priorities\u201d. In many cases this is so. In some others, unfortunately not. How to distinguish them? Can you know through an overall rating if they truly care about safety and quality? It is very hard to.<\/p>\n

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The overall ratings on sites like TripAdvisor, Google or Facebook has been demerit. When you search online, you\u2019ll find that those dive centers that offer good quality are equal to those that offer a very bad service.<\/strong><\/span><\/p>\n

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Even the overall ratings on sites like TripAdvisor, Google or Facebook has been demerit. Do the test for yourself. Search\u00a0for dive centers on these websites and you will see that most have ratings between 4.9 and 5 out of 5. Like in the case of our friend John Smith, some\u00a0of those\u00a0ratings are based on too subjective points of view. \u00a0Most of the dive centers deserve those ratings, since they really work hard for it.\u00a0\u00a0Some others unfairly do not deserve them. And it is unfair because when\u00a0you check online, good quality dive centers have the same rating as those who only care about getting the money out of your pockets no matter the consequences.<\/p>\n

How can we discern the quality of a dive center with the information we get online? Shown below are some guidelines to follow. Even so, it is important that you understand that these are generalized guidelines. Obviously we could customize each particular situation. But then, this would be an endless article.<\/p>\n

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1 \u2013 LEARN TO READ BETWEEN LINES<\/h3>\n

Dive\u00a0centers do not live outside the Internet and social networks. They know the importance of online ratings and work hard to get their 5 stars. Unfortunately,\u00a0as we saw in the case of John, \u00a0a good rating doesn\u2019t necessarily mean quality service or care for safety. It can just mean\u00a0good customer skills. In other words,\u00a0some dive centers will offer you a miserable service with the warmest of smiles. It is important \u00a0to read between lines. As in the case of our friend John Smith, to believe blindly any review can lead you to misunderstandings<\/p>\n

Let\u2019s see some examples:\u00a0\u00a0<\/strong><\/p>\n

\u201c(\u2026)Spontaneously we decided to take the course at the end of our vacation. Thanks to our instructor and his adaptability we were able to complete the Open Water course in 2 days.\u201d<\/p>\n

\u201c(\u2026)My wife had many problems\u00a0clearing the mask. Thank God our instructor was very understanding and\u00a0he decided to skip the practice on the open sea(\u2026)\u201d<\/p>\n

These are real comments. They are accompanied with 5 star ratings. These comments \u00a0are alarming. And in turn, these comments should be the cause for someone to lose his\/her job. Getting\u00a0an Open Water course in two days is simply impossible, unless you skip a few standards. For second review, an instructor who omits obligatory exercises in open water is giving away a\u00a0certification for which the student is not prepared yet, which at the end of the day, it is to put the student in danger.<\/p>\n

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A student who is not able to solve any problem underwater is not ready to be a diver. To omit obligatory exercises in the Open Water is not a good service. It is to give away a certification for which the student is not ready yet. <\/strong><\/span><\/p>\n

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Let\u2019s look at some other comments:<\/strong><\/p>\n

\u201cWe\u2019ve thrown our money away. After 4 days they did not want to give the certification to my girlfriend with the excuse that she was not able to clear her mask. They offered to certify her as\u00a0Scuba Diver but, of course, \u00a0they never wanted to give us back the money (\u2026)\u201d<\/em><\/p>\n

\u201cA dive center that does not listen to its customers. We hired them to take us diving to \u201cDive site A\u201d. We believe that because\u00a0they had the boat full we were apologetic as the dives were above our level. Obviously they were. \u00a0That\u2019s the reason why\u00a0we hired them!\u201d<\/em><\/p>\n

These are real 1 star ratings. A student who is not able to solve any problem underwater is not ready to be a diver. The Open Water Course should not be a course that is passed just for the simple act\u00a0of paying for it. For the second review: \u00a0taking you to places that exceed your level is putting you in danger and is something that diving centers should not do. \u00a0Doesn\u2019t matter the experience of your buddy or guide, you have your own limits and you will pay for it if you go far beyond\u00a0them.<\/p>\n

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2 \u2013 CHECK OUT A COUPLE OF COMMENTS FOR EACH RATING LEVEL<\/h3>\n

A \u00a0single\u00a0complaint of a single customer doesn\u2019t mean a general problem. When\u00a0it is a general problem, it will show up in different comments and ratings. Think\u00a0that \u00a0what for someone can be a very bad service, for someone else can be just an okeish service. If you read a couple of reviews from each rating level you might find out a\u00a0common factor. Let\u2019s see an example:<\/p>\n

1 Star:<\/strong>\u00a0<\/span>\u201cThe instructor was rude and never showed real care of our learning problems. We decided to continue our training in the Dive Center next door\u2026 \u201d\u00a0<\/em><\/p>\n

2 Star:<\/strong>\u00a0<\/span>\u201cUnless you are a young blondie\u00a0you will find yourself being ignored by the staff\u2026\u201d<\/em><\/p>\n

3 Star:<\/strong>\u00a0<\/span>\u201cWe enjoyed the diving and the owner was very kind. Still, the guide was very rude and made very offensive personal jokes\u2026\u201d<\/em><\/p>\n

4 Star<\/strong>:\u00a0<\/span>\u201cThey were very kind and diving was excellent. The contra we found is that once at the boat nobody explained us anything and we felt a little ignored and disoriented\u2026\u201d<\/em><\/p>\n

Those are real ratings from a dive center. It has 297 ratings, 274\u00a0of them are 5 stars. Through these comments it can be seen that despite the efforts of the owners to offer a good service, there is at least one employee who is acting rude and careless towards customers. Reading some different comments from different rating levels will most probably give you the best overview of the dive centre.<\/p>\n

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3 \u2013 READ THE ANSWERS OF THE DIVE CENTER<\/h3>\n

This is a very good way to learn about the management of the dive center you are analysing. The way they take criticism and the way they react when things go wrong is a good picture of the way \u00a0you are going to be treated at the dive center. \u00a0Again, let us show you some real examples:<\/p>\n

-\u201cWe believe that you should be confused about diving centers. There is no customer record with your name in our files and we do not recognize your experience as a habitual practice of our diving center.\u201d<\/em>\u00a0(You will find this same answer for about 10 different comments)<\/p>\n

-\u201cWe are really sorry that you experienced such a bad service. But as you will remember you came late and you were totally unprepared. Everybody had to wait for you. Maybe next time, to make things easier, you should plan to be at the dive center 10 minutes earlier and with all your paperwork done\u201d\u00a0<\/em><\/p>\n

-\u201d Dear \u2026. We are very shocked about what you mention here. Your story doesn\u2019t match with the normal procedures of our dive center. On top of that we don\u2019t do DSDs with 8 participants. Maybe you are confused about the service you hired\u2026\u201d\u00a0<\/em><\/p>\n

Those are the answers of a dive center to all the bad reviews the received. It can be that sometimes, like John Smith, the customers are wrong about their perception of how things should be. But it can not be that the customer is the one who is always wrong. When you see this kind of answers, you realise that maybe yes, they have no other excuse than blaming the customer when something goes ugly.<\/p>\n

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4 \u2013 CHECK THE PICTURES<\/h3>\n

A picture\u00a0is worth of a thousand words.<\/p>\n

The information you can get from the photographs is very valuable. If you will to spend a little time to analyze the pictures of the dive centers, you\u2019ll \u00a0discover many interesting things about it:<\/p>\n

\u2013 Diving equipment:<\/strong>\u00a0<\/span>You can see very easily in what state is the whole diving equipment. Although you may not be thinking about renting equipment, it is still a very significant value.<\/p>\n

\u2013 Facilities:<\/strong>\u00a0<\/span>In many photographs you can analyze their\u00a0facilities, boats, gear rooms, and give you a general idea of \u200b\u200bthe dive center.<\/p>\n

\u2013 Quality of\u00a0their instructors<\/strong>: This is a very personal opinion. From my point of view there are two important points here:<\/p>\n

    \n
  • When I see a dive center where the average age of their instructors is in their early twenties, first, by pure mathematics, it can not be that these guys are very experienced instructors. Think that you can become instructor only when 18 years old. Secondly, I wonder why this\u00a0dive center is\u00a0not capable to employ experienced instructors. None of the possible answers I find to that question is positive.<\/li>\n
  • Photos underwater give me valuable information about the quality of\u00a0their training. If you see pictures of students with a nice\u00a0trim and with good buoyancy, you know that the dive center offers quality training. If, on the other hand, I see photographs with students swimming vertically, dramatically over weighted, \u00a0dragging fins on the seafloor, etc. The truth, I doubt about \u00a0the knowledge of their instructors. Besides, I doubt of the\u00a0managers too, as I would never dare to post such photographs \u00a0under the name of my own dive center.<\/li>\n<\/ul>\n

    \u2013 Size of their groups<\/strong>: You can easily check about it in their pictures. When you see one instructor with 10 people or maybe 2 instructors \u00a0with 8 people etc\u2026<\/p>\n

    \u2013 Pictures give you a feeling:<\/strong>\u00a0<\/span>You will have an instinct. Some kind of \u201ci like this people\u201d or \u201ci don\u2019t know if i like them\u201d. Follow it. Many times first impressions are\u00a0the correct ones.<\/p>\n

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    5 \u2013 ABOUT THE POSITIVE COMMENTS<\/h3>\n

    Do not leave aside the comments and ratings of 5 stars. Comments as:<\/p>\n

    -They are passionate people
    -They are nice and friendly
    -Always willing to help
    \u2013 \u2026<\/p>\n

    You have to understand that a diving center is a business that is based on customer service. That is the minimum. \u00a0Without these customer service\u00a0a dive center could not exist. It is wise to take good ratings\u00a0into account, sometimes they are honest and very positive values.\u00a0But in our industry, smiles and customer service are not all what matters. While the smile should not be disregarded, the safety of the divers, a complete training of the students, the decision making, putting \u00a0quality and safety over\u00a0money, to follow the rules, etc \u2026 These are very important values that make diving\u00a0a safe sport.<\/p>\n

    It is our responsibility to support and hire those centers that make an effort to create a business based on honesty and good practices above those who think about money regardless of the quality of their services or the safety of their clients. At the end of the day, the quality between the two dive centers differs greatly, but interestingly, not the price.<\/strong><\/p>\n

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    Safety First!!!<\/strong><\/span><\/p>\n

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    THE STORY OF JOHN SMITH\u2026 John Smith is the manager of an insurance\u00a0company. He discovered diving few years ago during\u00a0a vacation in Cancun. While not a dive addict, \u00a0John\u00a0usually makes a couple of dives\u00a0during\u00a0his vacations.\u00a0John has been waiting all winter long for his well deserved vacation. He is willing to enjoy\u00a0a\u00a0relaxing time under the sun […]<\/p>\n","protected":false},"author":7,"featured_media":3230,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"

    Welcome to WordPress. This is your first post. Edit or delete it, then start writing!<\/p>","_et_gb_content_width":"","footnotes":""},"categories":[1,131],"tags":[],"class_list":["post-3113","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-posts","category-all-about-diving"],"acf":[],"yoast_head":"\nDive Center Reviews \u2013 Learn to Read Between Lines - Scuba Legends<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scuba-legends.com\/de\/dive-center-reviews-learn-to-read-between-lines\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dive Center Reviews \u2013 Learn to Read Between Lines - Scuba Legends\" \/>\n<meta property=\"og:description\" content=\"THE STORY OF JOHN SMITH\u2026 John Smith is the manager of an insurance\u00a0company. 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